Infrastructure & Operations
End-User Computing
Featured Blueprints
August 22, 2023
Collaboration is as much an art as a science. IT can help users collaborate more effectively in Teams by removing friction – while still maintainin...
July 04, 2023
Unified communication as a service (UCaaS) brings several tools into one platform to provide seamless voice, video, chat, collaboration, sharing, a...
May 29, 2023
If virtual and hybrid events are becoming standard forms of delivering content in your organization, use Info-Tech’s material to help define the sc...
May 15, 2023
The endpoint management market is an ever-expanding and highly competitive landscape. The market has undergone tremendous evolution in the past yea...
February 03, 2023
There are three primary goals when deploying Microsoft 365: productivity, security and compliance, and collaborative functionality. Of course, all ...
February 01, 2023
2023 promises to bring a new set of challenges and building on the credibility established during the pandemic. Infrastructure is in a unique posit...
December 06, 2022
Chromebooks and MacBooks must be afforded the same considerations as the Windows devices when it comes to management. The good news is that there i...
December 01, 2022
End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understa...
Resources
I&O Process Management
Featured Blueprints
July 24, 2023
A lot of organizations think of digital transformation as just an investment in technology, with no vision of what they are trying to achieve or tr...
June 15, 2023
Many organizations’ day-to-day IT operations are tactical and reactive. This needs to change in order to transform. The IT team needs to become str...
May 04, 2023
The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation o...
April 24, 2023
Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.
March 31, 2023
As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS r...
March 23, 2023
For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organizatio...
February 23, 2023
Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management ...
February 22, 2023
IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that ar...
Resources
Networks & Data Center
Featured Blueprints
August 14, 2023
This blueprint will help you get started with your FinOps practice by identifying the roles and activities involved, then assigning ownership to ea...
April 20, 2023
Containers have become popular as enterprises use DevOps to develop and deploy applications faster. Orchestration platforms like Kubernetes can be ...
February 22, 2023
IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that ar...
February 13, 2023
Network segmentation is a fundamental piece of the security puzzle. View allowed network traffic through a risk-based lens and understand when and ...
January 11, 2023
Cloud adoption among organizations increases gradually across both the number of services used and the amount the services are used. However, netwo...
December 21, 2022
Despite Microsoft’s Azure becoming prominent in the world of cloud services, Azure Active Directory is not a replacement for on-premises Active Dir...
December 05, 2022
Enterprise storage has evolved with more options than ever. The traditional storage vendors are not alone in the market and the solutions they offe...
December 01, 2022
End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understa...
Resources
Operations
Featured Blueprints
April 21, 2023
You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualize...
April 10, 2023
Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the res...
April 10, 2023
Reduce costly downtime with a right-sized testing program that improves IT resilience.
March 31, 2023
As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS r...
February 28, 2023
If you still think “it’s in the cloud, so I don’t need to worry about it,” then get your resume ready. When O365 goes down, your executives are cal...
February 23, 2023
Leverage the storyboard and associated materials to build a plan for developing a project handover that the service desk will use to support the ne...
February 14, 2023
Don’t let the verbose nature of standards documentation such as NIST, HIPAA, PCI, and others overcomplicate your mandate to ensure your business co...
December 05, 2022
Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect ...