Implement and Mature Your User Experience Design Practice
Better design leads to better organizational performance.
Many organizations want to get to market quickly and on budget but don’t know the steps to get the right product/service to satisfy the users and business. This may be made apparent through uninformed decisions leading to lack of adoption of your product or service, rework due to post-implementation user feedback, or the competition discovering new approaches that outshine yours.
Our Advice
Critical Insight
Ensure your practice has a clear understanding of the design problem space – not just the solution. An understanding of the user is critical to this.
Impact and Result
- Create a practice that is focused on human outcomes; it starts and ends with the people you are designing for. This includes:
- Establishing a practice with a common vision.
- Enhancing the practice through four design factors.
- Communicating a roadmap to improve your business through design.
- Create a practice that develops solutions specific to the needs of users, customers, and stakeholders.
Workshop: Implement and Mature Your User Experience Design Practice
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Answer “So What?”
The Purpose
Make the case for UX. Bring the team together with a common mission, vision, and goals.
Key Benefits Achieved
Mission, vision, and goals for design
Activities
Outputs
Define design practice goals.
- Design vision statement
Generate the vision statement.
- Design mission statement
Develop the mission statement.
- Design goals
Module 2: Examine Design Dimensions
The Purpose
Review the dimensions that help organizations to mature, and assess what next steps make sense for your organization.
Key Benefits Achieved
Develop initiatives that are right-sized for your organization.
Activities
Outputs
Examine organizational alignment.
- Documented initiatives for design maturity
Establish priorities for initiatives.
Identify business value sources.
Identify design perspective.
Brainstorm design integration.
Complete UCD-Canvas.
- Design canvas framework
Module 3: Create Structure and Initiatives
The Purpose
Make your design practice structure right for you.
Key Benefits Achieved
Examine patterns and roles for your organization.
Activities
Outputs
Structure your design practice.
- Design practice structure with patterns
Module 4: Roadmap and Communications
The Purpose
- Define the communications objectives and audience for your roadmap.
- Develop your communication plan.
- Sponsor check-in.
Key Benefits Achieved
- Complete in-progress deliverables from previous four days.
- Set up review time for workshop deliverables and to discuss next steps.
Activities
Outputs
Define the communications objectives and audience for your roadmap.
- Communication Plan and Roadmap
Develop your communication plan.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 4-phase advisory process. You'll receive 8 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Scope
- Call 1: Scope requirements, objectives, and your specific challenges.
Guided Implementation 2: Build the foundation
- Call 1: Identify goals – what the organization is trying to achieve through the practice.
- Call 2: Create vision and mission statements.
Guided Implementation 3: Review the design dimensions
- Call 1: Examine business-oriented design dimensions.
- Call 2: Examine scope and integration factors.
Guided Implementation 4: Build your roadmap and communications
- Call 1: Discuss structure of the practice.
- Call 2: Identify roadmap initiatives.
- Call 3: Summarize results and plan communication.
Contributors
- Emanuel Toste, Senior Manager – UX, BMO Financial Group
- Everton Lewis , Partner, Impact Signal
- Lenny Laurier, Head of Design, Intuit
- Aimilia Tzanavari, UX Manager, Proto.io
- Maria Karam, Founder, Inventor’s Nest and Senior Visiting Research Fellow, King’s College London
- Chloe Silver, UI/UX Designer
- Banu Raghuraman, Freelance UX Designer and Director – Business Process and Analysis, Info-Tech Research Group
- Liam Nickerson, VP Design, Info-Tech Research Group
- Two anonymous contributors
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